Gracious Communication...
Anger shuts the other person down; kindness opens them up.
Leadership is all about connecting w/ ppl and making them feel seen or heard.
Break down defensiveness with graciousness.
In every interpersonal comm, leaders should err on the side of kindness. ... takes courage to live.
~ The above are quick notes from a HBR article, The Simple Power of Communicating with Kindness, by Sally Susman
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