Gracious Communication... Anger shuts the other person down; kindness opens them up. Leadership is all about connecting w/ ppl and making them feel seen or heard. Break down defensiveness with graciousness. In every interpersonal comm, leaders should err on the side of kindness. ... takes courage to live. ~ The above are quick notes from a HBR article, The Simple Power of Communicating with Kindness, by Sally Susman